Frequently Asked Questions

The World Water-Tech Innovation Summit will be held on February 25-26, 2025 at the Park Plaza London Riverbank.

The agenda shown on this website has session timings in Greenwich Mean Time (GMT). The virtual summit platform shows times adjusted to your local timezone for all sessions and meetings.

Transferring Your Pass: You are not able to share your pass with a colleague at our summits. If for some reason you can’t attend and want to transfer your pass to a colleague, we can arrange that. Please email our logistics team with the following details of your colleague to receive your pass:

First Name:
Last Name:
Job Title:
Company:
Email Address:
Phone Number:
Company Address:

Cancellation: Up to 30 days before the event date you can cancel and request a refund (we will deduct a 15% cancellation fee). We regret that no cancellations can be accepted after this date and full payment is due.

We offer a special delegate rates for early stage Start-Ups, subject to criteria. Please email Edward McClymont or call +44 (0)1273 789980 to find out if you are eligible.

For more information on marketing partnerships and media registration, please email Armeen Haque or call +44 (0)1273 789989.

We always welcome interest from senior leaders who would like to speak or recommendations of speakers. Please email Louise Crauet to discuss further.

Partnering with the summit gives you a great opportunity to associate your brand with accelerating innovation across the water supply chain, showcase your expertise and position your company as the partner of choice.

For more information on a tailored partnership, digital marketing and business development opportunities at the summit, please email Waveney Metcalfe, Partnerships Manager, or call +44 (0)1273 005 979.

Roundtable discussions are one of the most interactive sessions of the programme! Each small discussion group is hosted by an industry expert on a specific theme.
With around 10 participants per table, it’s an informal setting where you’re encouraged to speak freely, ask questions and swap contact details.

Note: Unlike the other panel sessions and keynotes, the roundtables are not recorded so are not available to watch later.

Delegates are using the app at the summit to:

• Access the full delegate list
• Send connection requests and book meetings at a dedicated table, exhibition booth or private meeting room
• Receive instant alerts about meeting requests, and reminders about bookmarked sessions
• Browse the virtual exhibition and connect with teams

For more information about downloading, logging in and using the app, check the sections below.

From two weeks before the summit, when you register you will receive a dedicated email within 24 hours explaining how you can gain access to our summit platform, which is hosted by Swapcard.

You can access the platform here on desktop. You will need to use a recent browser such as Google Chrome (recommended) or Mozilla Firefox.

You can download the ‘Rethink App’ for iPhone and Android from the app stores, we recommend doing this before joining the summit so you are ready to use it.

Log in: Click the purple ‘login’ button in the top right hand corner and sign in with the details emailed to you from World Water-Tech – sender ID is connect@app.rethinkevents.com.

Using the app at the summit to access the full delegate list instantly, send connection requests, book meetings and receive instant alerts and reminders for meeting requests and bookmarked sessions.

Watch a tour of the summit platform to help you get started:

Complete your profile:

First, update your profile with a photo, a short biography and information about your company and skills.

The more information you include, the better the matchmaking tool can work, to increase profile views and suggested matches with the right people you want to meet.

The recipient will receive a notification that you would like to connect with them and they will be able to either accept or decline this. If you see an icon of two heads next to a contact, it means that the person has already accepted your request. If you see a clock icon, it means your connection request is still pending.

When they accept your connection request, you will exchange contact details, just like a virtual business card. You can export the contacts you make at the end of the summit by heading to your contacts on desktop and then exporting your contacts on the left side.

It is possible to reschedule meetings via the website version of the platform (currently, this is not available via the mobile app). Follow these simple steps to reschedule your meeting:

– Head to ‘My Planner’ and then “My Meetings”.
– Click into the relevant meeting and select the three dots, and click on “Reschedule meeting.”
– You will then be able to select a new date, timeslot or location, if available.
– All participants will then receive a new meeting request with a new notification.
– The old meeting will appear as “rescheduled” and contain a link to the new meeting.

To reschedule a meeting via the app, you will need to cancel it and book another meeting at a different time. You can cancel meetings in ‘My Planner’ under the ‘My meetings’ tab.

If your meeting at a 1-1 table has been pending for over a week, it will automatically be cancelled and you will receive a notification saying that the request was declined by the other delegate.

The platform will go live two weeks before the summit on February 11. From then you will be able to start booking 1-1 meetings and connecting with delegates.

Once the platform is live, you will receive a dedicated email within 24 hours with log in instructions.

All summit content and networking will be available on our virtual platform for one month after the summit, until March 26, 2025.

The exceptions are the roundtables sessions which are not recorded and will not be available to watch on demand.

Yes, you will be able to ask questions to the speakers during the live event. In ‘Watch LIVE’, you will be able to engage in a live chat on the right hand side, submit questions in the ‘Questions’ tab and participate in polls.

In ‘My Planner’, you can export your whole schedule to your own calendar application by clicking the ‘Export to My Calendar’ button on the right hand side. You can also export your sessions, meetings and bookmarks to a single printable PDF file by clicking ‘Download PDF’.

At the end of the event, you can download all of your connections and contacts in an excel file by heading to your contacts on desktop and then exporting your contacts on the left side.