Got a question? Check our most frequently asked questions below.
If you don’t find the answer, get in touch via email, through the chat room within the virtual platform, or call us on +44 (0)1273 789989.
The summit will be held in GMT.
Please note that the platform will automatically display in the time zone where the summit is being held. You can choose to switch this to your local time zone on the left-hand side of the Agenda page.
We offer a special delegate rate for early stage Start-Ups, subject to criteria. Please email James Dennis or call +44 (0)1273 789980 to find out if you are eligible.
You are not able to share your pass with a colleague at our virtual summits. If for some reason you can’t attend and want to transfer your pass to a colleague, we can arrange that. Please contact our logistics team if you need help.
For more information on marketing partnerships and media registration, please email Tate Slyfield or call +44 (0)1273 789989.
We always welcome interest from senior leaders who would like to speak or recommendations of speakers. Please email Hannah Spencer to discuss further.
Up to 30 days before the event date you can cancel and request a refund (we will deduct a 15% cancellation fee). We regret that no cancellations can be accepted after this date and full payment is due.
You can transfer your pass to a colleague at any time. Please email our logistics team with the following details of your colleague to receive your pass:
The summit is open and inclusive of any delegate regardless of gender identity, race, ethnicity, political belief, socioeconomic status, sexual orientation, ability, religion, or any other identity.
Respect, tolerance and understanding of others’ backgrounds and beliefs must be exemplified at all times. The summit is a forum to showcase the industry at its best and no form of discrimination, bullying or harassment of any kind will be tolerated.
Delegates must not engage in disruptive speech, behaviour, spamming or in any way which disrupts or interferes with the event or other individual’s participation in the summit. Rethink Events will be monitoring the open forums throughout the summit.
If you are joining us in-person, you will still need to book 1-1 meetings via the platform.
Head to the 1-1 meetings tab on your app and select the attendee you wish to meet. Depending on whether the other attendee is joining in-person or virtually, you will have the option to book a meeting at our dedicated 1-1 Meeting tables, at an Exhibition Booth (for exhibitors only) or via video call hosted on the platform itself.
There will be a dedicated 1-1 Meeting Help Desk at the summit if you require further assistance.
All of our up-to-date COVID guidance can be found on the website here.
Questions about the Platform
The event is held on our Swapcard platform. Once the platform is live, you will receive a dedicated email with login instructions.
The platform will go live two weeks before the summit on February 7. From then you will be able to start booking 1-1 meetings and connecting with attendees.
Once the platform is live, you will receive a dedicated email within 24 hours with log in instructions.
Once the platform is live two weeks before the summit, you will receive an email from email@example.com with login instructions.
Alternatively you can access the platform here via desktop and login with the same details you used to register for the summit. You will need to use a recent browser such as Google Chrome (recommended) or Mozilla Firefox.
You can also download our ‘Rethink App’ for iPhone and Android from the app stores.
We recommend that all of our attendees whether they are joining us in-person or virtually use the platform to make the most of their summit experience. These are some of the ways our in-person attendees may wish to use the platform:
-Access the full delegate list and connect with all attendees
-Book 1-1 meetings either at a dedicated table on site or via the video call function available on the platform
-Submit questions to the panels
-Vote in polls
-View and connect with the entire exhibition of both virtual and onsite booths
To access the platform you need to use a recent browser such as Google Chrome (recommended) or Mozilla Firefox.
We’ve prepared a short video tour of the platform to help you get started which you can watch here:
All summit content and networking abilities will be available on the platform for one month after the summit, until March 22, 2023.
The only exception is that roundtables are not recorded and will not be available to watch on demand.
First, update your profile with a photo, a short biography and information about your company and skills.
The more information you include, the better the AI matchmaking tool can work, to increase profile views and suggested matches with the right people you want to meet.
Have a look at this video we made, explaining how to set up your profile on Swapcard:
You can manage your schedule in the ‘My Planner’ tab at the top of the homepage. Here you can manage your availability for meetings, browse the connections you have made, and view which sessions you have registered to attend (note it is not mandatory to register for sessions, this is just to allow you to plan your time).
Have a look at this video we made, explaining how to request meetings and manage your schedule on Swapcard:
Virtual roundtables are the only sessions which require you to register your place. They work like a ‘zoom’ video call and are limited to 12 participants. You can secure your spot by heading to the Roundtables tab from the menu at the top of the page and then clicking the ‘+’ button next to the roundtable you would like to join.
Please note you will only be able to join one roundtable session per day and they are not recorded so will not be available to watch on demand.
Have a look at this video we made, explaining how to join our roundtable discussions:
When you are watching a session via the ‘Watch LIVE’ tab you will be able to engage in the live audience chat on the right-hand side. You are able to submit questions in the dedicated ‘Questions’ tab which will be fed to the session chair, and participate in any polls that may be running.
Click ‘Book 1-1 Meetings’ in the menu at the top of the page on desktop or on the homepage of the app. You can filter the attendee list by company type, country and company name. Select an attendee to view their profile and you will see their list of available times. Simply select a time, add a message and click ‘send meeting request’. You will receive a notification when that meeting is accepted, and can also add to your own calendar.
Note – the summit platform automatically adjusts all times shown (agenda, meetings, available times etc) to the timezone the event is being held in.
Have a look at this video we made, explaining how to book 1-1 meetings on Swapcard:
You can see your pending or confirmed meetings in ‘My Planner’ and then by clicking the ‘My meetings’ tab on the left hand side on desktop or the meetings (2nd) icon in the app. You can cancel a confirmed or pending meeting by clicking ‘Cancel Request’ (if it was pending) or ‘Cancel Meeting’ (if it was confirmed). You can also manage your availability by clicking ‘Make unavailable’ for specific meeting slots.
Remember the platform automatically adjusts to the summit’s timezone (for agenda, meetings, available times etc).
Have a look at this video we made, explaining how to book 1-1 meetings on Swapcard:
It is not possible to reschedule a meeting, whether it is pending or confirmed. If you want to reschedule it, you have to cancel it and book another meeting at a different time. You can cancel meetings in ‘My Planner’ under the ‘My meetings’ tab.
Yes, if your meeting at a 1-1 table has been pending for over a week, it will automatically be cancelled and you will receive a notification saying that the request was declined by the other attendee.
You are only able to set up group calls with attendees that you have connected with.
In order to start a group call, head to your inbox (the message bubble icon) and click the pencil icon to create a group, select the attendees you wish to invite and select ‘Next’. Once you have created your group, you can share messages and start a video call be selecting the camera icon to the right of your groups’ names.
Select a speaker from their agenda session or search for them in the attendee list under the ‘Book 1-1 meetings’ tab.
You can request a 1-1 video meeting with a speaker directly from their profile page in the same way as any other attendee. You can also see which sessions that speaker is participating in, and add those sessions to your schedule if you wish.
Yes, all of our partners have their own virtual exhibition booth and some will also be joining us onsite at the exhibition.
You can browse the booths and find out who is joining in-person by heading to the ‘Exhibition’ tab and filtering by ‘onsite booth’.
If you wish to book a virtual meeting with an exhibitor, click on their booth and select a time you wish to video call and send a request with a message.
Meetings with onsite exhibitors work much the same way, click on their booth and select a time you wish to meet, you will have the option to either book a 1-1 table, meet at their onsite booth or set-up a video call.
In ‘My Planner’, you can export your whole schedule to your own calendar application by clicking the ‘Export to My Calendar’ button on the right hand side. You can also export your sessions, meetings and bookmarks to a single printable PDF file by clicking ‘Download PDF’.
At the end of the event, you can download all of your connections and contacts in an excel file. Click the People icon at the top of the page and you will see the option to export your contacts.
In ‘My Planner’ you can view all of your accepted meeting requests in ‘My Schedule’. When it’s time for the meeting, a ‘Meeting Call’ button will appear next to the meeting slot.
Have a look at the video we made, explaining how to join a video meeting on Swapcard: